Terms of service

OVERVIEW

Welcome to X-eler8ph. The terms “we”, “us” and “our” refer to X-eler8ph. X-eler8ph operates this store and website, including all related information, content, features, tools, products and services (collectively, the “Services”) to provide you with a curated shopping experience. The Services are powered by Shopify.

These Terms of Service (“Terms”), together with any policies referenced herein, describe your rights and responsibilities when you access or use the Services.

Please read these Terms carefully, as they include important information about your legal rights, including warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy (available at: [INSERT PRIVACY POLICY LINK]). If you do not agree, you must not use the Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you have given consent for any minor dependents to use the Services on devices you own or manage.

To access certain Services, you may be required to provide information including your name, email address, billing, payment, and shipping details. You represent and warrant that all information you provide is accurate, current, and complete.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You may not sell, transfer, assign, or license your account to any other person.

SECTION 2 – OUR PRODUCTS

We make reasonable efforts to accurately display product descriptions and images. However, actual colors and appearance may vary depending on your device and settings.

We do not warrant that the quality, appearance, or performance of any products will meet your expectations or exactly match the representations shown.

All product descriptions, availability, and pricing are subject to change at any time without notice. We reserve the right to discontinue or limit the quantity of any product at our discretion.

SECTION 3 – ORDERS

Placing an order constitutes an offer to purchase. We reserve the right to accept or reject any order for any reason. An order is not accepted until payment is received and we confirm acceptance.

Once accepted, orders may not be cancelled or modified except as permitted under our Refund Policy (available at: [INSERT REFUND POLICY LINK]).

You represent that purchases are for personal or household use only and not for resale or export.

SECTION 4 – PRICES AND BILLING

Prices and promotions are subject to change without notice. The price charged will be the price displayed at the time the order is placed.

Prices do not include taxes, shipping, customs, or import charges unless expressly stated.

You agree to provide accurate and up-to-date billing and payment information and authorize us to charge your chosen payment method for all amounts due.

SECTION 5 – SHIPPING AND DELIVERY

Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs, or events beyond our control.

Risk of loss and title pass to you once products are handed over to the carrier.

SECTION 6 – INTELLECTUAL PROPERTY

All content included in the Services, including text, graphics, logos, images, audio, video, and software, is the property of X-eler8ph or its licensors and is protected by applicable intellectual property laws.

You may use the Services only for personal, non-commercial purposes. No rights or licenses are granted except as expressly stated in these Terms.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools “as is” and “as available.” We do not control and are not responsible for these tools or their content.

Your use of third-party tools is at your own risk and subject to the third party’s terms.

SECTION 8 – THIRD-PARTY LINKS

The Services may contain links to third-party websites. We are not responsible for third-party content, products, or services.

Accessing third-party sites is at your own risk.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

X-eler8ph is powered by Shopify; however, all purchases are made directly with X-eler8ph. Shopify is not responsible for any aspect of transactions between you and X-eler8ph.

You expressly release Shopify and its affiliates from all claims related to purchases made through the Services.

SECTION 10 – PRIVACY

Your use of the Services is subject to our Privacy Policy and Shopify’s Privacy Policy. Personal information may be processed and stored outside your country of residence.

SECTION 11 – FEEDBACK

By submitting feedback, reviews, or suggestions, you grant X-eler8ph a perpetual, worldwide, royalty-free license to use such content for any purpose.

You represent that your feedback does not violate any third-party rights or applicable laws.

SECTION 12 – ERRORS AND OMISSIONS

We reserve the right to correct errors, inaccuracies, or omissions and to cancel or refuse orders affected by such issues.

SECTION 13 – PROHIBITED USES

You may not use the Services for unlawful, abusive, fraudulent, or harmful purposes, or to violate intellectual property rights or security features.

We reserve the right to terminate access for violations of these Terms.

SECTION 14 – TERMINATION

We may terminate or suspend your access to the Services at any time without notice. Obligations incurred prior to termination will survive.

SECTION 15 – DISCLAIMER OF WARRANTIES

The Services and all products are provided “AS IS” and “AS AVAILABLE” without warranties of any kind, express or implied, to the fullest extent permitted by law.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, X-eler8ph and its affiliates shall not be liable for indirect, incidental, punitive, or consequential damages arising from your use of the Services or products.

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless X-eler8ph, Shopify, and their affiliates from claims arising out of your breach of these Terms or misuse of the Services.

SECTION 18 – SEVERABILITY

If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect.

SECTION 19 – ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and X-eler8ph regarding the Services.

SECTION 20 – ASSIGNMENT

You may not assign these Terms without our prior written consent. We may assign our rights without restriction.

SECTION 21 – GOVERNING LAW

These Terms are governed by the laws of the jurisdiction in which X-eler8ph is headquartered, without regard to conflict of law principles.

SECTION 22 – CHANGES TO TERMS

We may update these Terms at any time. Continued use of the Services after changes constitutes acceptance.

SECTION 23 – CONTACT INFORMATION

For questions about these Terms, contact us at:

X-eler8ph
Email: info@x8alkalinewater.co.za