Refund policy

Return & Refund Policy

Food Product Notice

Our products include alkaline water, tonics, and boosters, all of which are classified as food and beverage products. Due to food safety and hygiene regulations, we do not accept returns or refunds once these items have been shipped.

Order Cancellations

Orders may be canceled before shipment only.
If an order is successfully canceled prior to shipment, a full refund will be issued within 24 hours to the original payment method.

To request a cancellation, please contact us immediately at info@x8alkalinewater.co.za.

Skincare & Oral Hygiene Products

Skincare and oral hygiene products may be returned and refunded only after inspection, provided that:

  • The item is unopened and unused

  • The original safety seal is intact

  • The product is in its original packaging

  • Proof of purchase is provided

Opened, used, or tampered products are not eligible for return or refund.

To initiate a return, email info@x8alkalinewater.co.za for approval before sending any item back.

Damaged or Incorrect Items

Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, contact us immediately at info@x8alkalinewater.co.za so we can assess the issue and resolve it.

Non-Returnable Items

We do not accept returns on:

  • Alkaline water, tonics, and boosters

  • Any food or beverage products

  • Opened skincare or oral hygiene items

  • Perishable goods

  • Custom or personalized items

  • Hazardous materials, flammable liquids, or gases

  • Sale items or gift cards

Exchanges

We do not offer direct exchanges.
If a return is approved (where eligible), a refund will be processed, and a new order may be placed separately.

Return Period for Skincare & Oral Hygiene Products

The 14-day return period from the date of receipt does not apply to food and beverage products, including alkaline water, tonics, and boosters.

Skincare and oral hygiene products may be returned within 14 days of receipt only if:

  • The product is unopened and unused

  • The original seal is intact

  • The return is approved after inspection

Food and beverage items are non-returnable once shipped.

Refund Processing

Approved refunds will be processed within 3 business days after inspection.
Please allow additional time for your bank or card provider to post the refund.

For all return and refund inquiries, contact info@x8alkalinewater.co.za.