Shipping policy

Shipping Policy

Last updated: 30/12/2025

Thank you for shopping with us. Below are the terms and conditions that outline our shipping policy.

Processing Time

All orders are processed within 3–5 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive a notification once your order has been shipped.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

  • Standard Shipping: 3–5 business days

Please note that delivery delays may occasionally occur due to circumstances beyond our control.

Shipping Locations

We currently ship to the following locations:

  • Domestic: South Africa

  • International: Coming soon

If we do not ship to your location, you will be notified during checkout.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. Please allow 24–48 hours for the tracking information to become available.

Customs, Duties, and Taxes

Xeler8ph is not responsible for any customs duties, taxes, or additional fees applied to international orders. All such charges are the responsibility of the customer.

Damaged or Lost Packages

We are not liable for products damaged or lost during shipping. If your order arrives damaged, please contact the shipping carrier to file a claim and notify us at info@x8alkalinewater.co.za with your order number.

Incorrect Shipping Information

Please ensure that your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Contact Us

If you have any questions about this Shipping Policy, please contact us at: